At Happy Hog Creative Co., many of our products are handmade, personalized, or made to order. Please allow time for your item to be created before it is shipped.
Processing & Production Times
Processing times vary depending on the product and level of customization. The estimated processing time for an item will be provided in the product listing when applicable.
Please remember that processing time and shipping time are separate. Processing time is the time needed to create and prepare your order. Shipping time begins after your completed order has been transferred to the shipping carrier.
Orders containing multiple items may be shipped together once all items are complete unless otherwise arranged.
Personalized Orders & Proofs
For products requiring additional information, photographs, artwork, handwriting samples, or design approval, processing time may not begin until all required information has been received.
If a design proof is required, delays in approving the proof may affect the estimated completion and delivery date.
Shipping
Available shipping methods and rates will be displayed during checkout when applicable.
Once your order has shipped, tracking information will be provided when tracking is available for the selected shipping method.
Delivery dates provided by shipping carriers are estimates and are not guaranteed by Happy Hog Creative Co. Carrier delays caused by weather, holidays, service interruptions, or other circumstances outside our control may affect delivery times.
Please double-check your shipping address before completing your order. Customers are responsible for providing a complete and accurate delivery address.
If you notice an error in your shipping address, contact us as soon as possible. If the order has not yet shipped, we will make every reasonable effort to correct it. Once a package has been transferred to the carrier, we may not be able to change the delivery address.
Lost, Delayed or Misdelivered Packages
If tracking shows that your package is delayed or appears to be lost in transit, please contact us and we will help determine the appropriate next steps with the shipping carrier.
If tracking shows an order as delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier. We will assist where reasonably possible, but Happy Hog Creative Co. cannot guarantee replacement or refund of packages confirmed as delivered to the address provided with the order.
Packages Returned to Sender
If an order is returned to Happy Hog Creative Co. because of an incorrect or incomplete address, unsuccessful delivery, or other customer-related delivery issue, we will contact you.
Additional shipping charges may be required to resend the order. Personalized and custom products returned to us because of a delivery issue are not eligible for a refund solely because the package was returned.
Shipping Damage
If your order arrives damaged, please contact us within 7 days of delivery and provide your order number along with clear photographs of the item and its packaging.
Please keep the damaged item and all original packaging until the issue has been resolved, as they may be required for a carrier claim.
Local Pickup
When local pickup is available, pickup instructions will be provided directly to the customer after the order is ready.
Please do not arrive for pickup until you have received confirmation that your order is complete and ready.
Questions
If you have questions about your order, processing time, or shipping, please contact us before ordering if you need an item by a specific date.
