Terms of Service

Last updated: October 5, 2026

Welcome to Happy Hog Creative Co., formerly Poor Hog Customs. These Terms of Service govern your use of our website and your purchase of products or services from Happy Hog Creative Co.

By using this website, placing an order, requesting custom work, or purchasing a product or service from us, you agree to these Terms of Service and any additional policies referenced on our website.

Products & Handmade Items

Happy Hog Creative Co. creates handmade, personalized, embroidered, laser-engraved, laser-cut, and other custom products.

Because many of our products are handmade or created from natural materials, slight variations may occur between the item pictured and the item you receive. Variations in wood grain, color, texture, fabric placement, embroidery, engraving, positioning, or other characteristics are a normal part of handmade and personalized products and are not considered defects.

Product photographs are intended to represent our products as accurately as reasonably possible. Colors may appear differently depending on lighting, photography, screens, monitors, or the materials available at the time your order is created.

Personalized & Custom Orders

Customers are responsible for providing accurate personalization information when placing an order.

Please carefully review names, dates, spelling, capitalization, monograms, colors, sizes, wording, and other personalization details before submitting your order.

Happy Hog Creative Co. is not responsible for errors resulting from information submitted incorrectly by the customer.

If we discover an apparent error or need clarification before production, we may contact you using the contact information associated with your order. Production may be delayed until the necessary information is received.

Proofs & Approvals

Some custom orders may require a digital design proof before production.

When a proof is provided, it is the customer's responsibility to carefully review all details, including spelling, names, dates, layout, colors, and other personalization.

Once a proof has been approved, production may begin. Happy Hog Creative Co. is not responsible for errors that were visible in and approved on the proof.

Changes requested after proof approval or after production has begun may require an additional fee or may not be possible.

Not every product or order will receive a proof unless the product listing or order agreement specifically states that one will be provided.

Customer-Submitted Photos, Handwriting, Artwork & Designs

Customers may be asked to provide photographs, handwriting, artwork, logos, designs, or other files for use in creating personalized products.

By submitting content to Happy Hog Creative Co., you confirm that you own the content or have the necessary permission or rights to use it for the requested product.

You remain responsible for the content you submit.

Happy Hog Creative Co. reserves the right to decline an order containing material that we reasonably believe infringes intellectual-property rights, violates applicable law, or is otherwise inappropriate for us to reproduce.

Additional information regarding customer-submitted files and product photography can be found in our Privacy Policy.

Trademarks, Copyrights & Licensed Designs

Customers are responsible for obtaining any permissions necessary for copyrighted, trademarked, licensed, or otherwise protected material they request us to reproduce.

Submitting a logo, character, design, phrase, photograph, artwork, or other material does not guarantee that Happy Hog Creative Co. will reproduce it.

We reserve the right to decline any request when we believe creating the requested product may violate another party's intellectual-property rights.

Pricing & Payment

Prices are listed in U.S. dollars unless otherwise stated.

Prices, product availability, options, and promotions may change without notice.

Applicable sales tax, shipping charges, and other fees will be calculated as appropriate during checkout or communicated before payment for custom orders placed outside the website.

Payment is required according to the terms presented at checkout or provided with a custom invoice.

An order is not considered confirmed until required payment has been successfully received or otherwise arranged with Happy Hog Creative Co.

Cancellations & Changes

Because personalized and custom products are often made specifically for an individual customer, cancellation or modification requests should be made as soon as possible.

Once materials have been ordered, a design has been prepared, personalization work has begun, or production has started, cancellation or changes may not be possible.

Any approved cancellation may be subject to deductions for work already completed, materials purchased specifically for the order, design or digitizing work, or other nonrecoverable expenses.

Processing Times

Processing times vary depending on the product, personalization, order volume, material availability, and time of year.

Any processing or completion timeframe provided is an estimate unless we specifically agree to a guaranteed date in writing.

Processing time refers to the time required to prepare and create an order and does not include shipping transit time.

Custom requests, delayed proof approvals, incomplete personalization information, material availability, or unusually large orders may increase processing time.

Shipping & Delivery

Customers are responsible for providing a complete and accurate shipping address.

Once an order has been transferred to a shipping carrier, delivery time and handling are subject to that carrier's operations.

Additional information regarding shipping, delivery issues, damaged packages, and incorrect addresses is provided in our Shipping Policy.

Returns, Refunds & Exchanges

Eligibility for returns, refunds, or exchanges depends on the type of product purchased.

Because personalized and custom products are created specifically for the customer, they generally cannot be returned or exchanged simply because the customer changes their mind.

If we make an error in personalization or if an item arrives with a defect attributable to our workmanship, please contact us promptly so we can review the issue and determine an appropriate solution.

Full details are provided in our Return & Refund Policy.

Customer-Provided Items

Happy Hog Creative Co. may occasionally accept customer-owned items for embroidery, engraving, personalization, or other services.

Working on an item supplied by the customer involves risks that differ from working with materials supplied by Happy Hog Creative Co. Separate terms and conditions apply to these orders and are explained in our Customer-Provided Items Policy.

Customers requesting work on their own items agree to review and accept that policy before work begins.

Refusal of Service

Happy Hog Creative Co. reserves the right to decline or cancel an order when reasonably necessary, including requests involving unlawful content, suspected intellectual-property infringement, abusive or threatening conduct, fraudulent activity, safety concerns, or projects outside our equipment or production capabilities.

If we cancel an order before production for reasons unrelated to customer misconduct or expenses already incurred, applicable amounts paid for unperformed work will be refunded.

Website Information

We make reasonable efforts to keep product descriptions, pricing, availability, photographs, and other website information accurate.

Occasionally, information may contain typographical errors, inaccuracies, or omissions. We reserve the right to correct errors or update information when necessary.

If a significant error affects an order you have already placed, we will make reasonable efforts to contact you before proceeding.

Intellectual Property

Unless otherwise stated, original photographs, product images, written content, graphics, branding, original designs, and other content created by Happy Hog Creative Co. are owned by or licensed to Happy Hog Creative Co.

Our content may not be reproduced, copied, sold, distributed, or used commercially without permission, except as permitted by applicable law.

This provision does not claim ownership of customer-supplied photographs, handwriting, artwork, logos, or other content owned by customers or third parties.

Limitation of Liability

To the extent permitted by applicable law, Happy Hog Creative Co. will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Nothing in these Terms is intended to exclude or limit rights or remedies that cannot legally be excluded or limited.

Privacy

Your use of our website and the personal information you provide are also governed by our Privacy Policy.

Changes to These Terms

We may update these Terms of Service from time to time as our business, website, products, services, or legal requirements change.

Updates will be posted on this page with a revised “Last updated” date.

Continued use of our website or purchase of our products or services after an update is subject to the Terms in effect at the applicable time.

Questions regarding these Terms of Service may be directed to:

Happy Hog Creative Co.
Formerly Poor Hog Customs
Email: poorhogcustoms@gmail.com
Phone: (601) 562-1920
Meridian, Mississippi