Leather Keychain Personalized with Your Handwritten Message | Engraved Keepsake

For personalized and custom orders, I will send you a photo of your item during production for approval before it is shipped. This gives you an opportunity to review the finished personalization and make sure everything looks right.

Please watch for your proof and respond as soon as possible so your order is not delayed. Once you approve the item, it will be prepared for shipment.

Please note: Approval confirms that you have reviewed the personalization shown in the photo. Changes requested after approval may not be possible once the order has been completed or shipped.

At Happy Hog Creative Co., many of our products are handmade, personalized, or made to order. Please allow time for your item to be created before it is shipped.

Processing & Production Times

Processing times vary depending on the product and level of customization. The estimated processing time for an item will be provided in the product listing when applicable.

Please remember that processing time and shipping time are separate. Processing time is the time needed to create and prepare your order. Shipping time begins after your completed order has been transferred to the shipping carrier.

Orders containing multiple items may be shipped together once all items are complete unless otherwise arranged.

Personalized Orders & Proofs

For products requiring additional information, photographs, artwork, handwriting samples, or design approval, processing time may not begin until all required information has been received.

If a design proof is required, delays in approving the proof may affect the estimated completion and delivery date.

Shipping

Available shipping methods and rates will be displayed during checkout when applicable.

Once your order has shipped, tracking information will be provided when tracking is available for the selected shipping method.

Delivery dates provided by shipping carriers are estimates and are not guaranteed by Happy Hog Creative Co. Carrier delays caused by weather, holidays, service interruptions, or other circumstances outside our control may affect delivery times.

Please double-check your shipping address before completing your order. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your shipping address, contact us as soon as possible. If the order has not yet shipped, we will make every reasonable effort to correct it. Once a package has been transferred to the carrier, we may not be able to change the delivery address.

Lost, Delayed or Misdelivered Packages

If tracking shows that your package is delayed or appears to be lost in transit, please contact us and we will help determine the appropriate next steps with the shipping carrier.

If tracking shows an order as delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier. We will assist where reasonably possible, but Happy Hog Creative Co. cannot guarantee replacement or refund of packages confirmed as delivered to the address provided with the order.

Packages Returned to Sender

If an order is returned to Happy Hog Creative Co. because of an incorrect or incomplete address, unsuccessful delivery, or other customer-related delivery issue, we will contact you.

Additional shipping charges may be required to resend the order. Personalized and custom products returned to us because of a delivery issue are not eligible for a refund solely because the package was returned.

Shipping Damage

If your order arrives damaged, please contact us within 7 days of delivery and provide your order number along with clear photographs of the item and its packaging.

Please keep the damaged item and all original packaging until the issue has been resolved, as they may be required for a carrier claim.

Local Pickup

When local pickup is available, pickup instructions will be provided directly to the customer after the order is ready.

Please do not arrive for pickup until you have received confirmation that your order is complete and ready.

Questions

If you have questions about your order, processing time, or shipping, please contact us before ordering if you need an item by a specific date.

Because personalized and custom items are created specifically for you, they are not eligible for returns, exchanges, or refunds unless there is an error on my part or the item arrives damaged.

Please review all names, dates, wording, colors, sizes, and other personalization details carefully before placing your order. Happy Hog Creative Co. is not responsible for errors in information submitted by the customer.

If your item arrives damaged or there is an issue with your order, please contact me within 7 days of delivery. Photos of the item and packaging may be requested so I can determine the best resolution.

Each item is made to order. Please allow 5–10 business days for your order to be prepared before it ships.

Processing time does not include shipping transit time. Tracking information will be provided once your order ships.